Why Quartzen
What you get when you bring a watch to us.
Not a quick fix or a rushed quote — a considered look at what the watch actually needs, done by people who know what they're looking at.
← Back to HomeThe difference
Six things that matter
Trained watchmakers
Our team trained in horology, not general electronics repair. There's a meaningful difference in how movements are handled.
Honest diagnosis first
We assess each watch before quoting. You'll hear what we find — including if the answer is "it doesn't need much."
Prices you can see
Each service has a stated price. No vague estimates that expand once the watch is already apart.
12-month service warranty
Complete care work carries a 12-month warranty. If the same issue returns in that time, we address it without extra cost.
24-hour movement testing
After a full service, movements are tested in multiple positions over a full day before we consider the work done.
Plain language, always
We explain what's happening without the jargon. You shouldn't need a watchmaking qualification to understand your own repair.
Professional expertise
Over a decade working with watch movements
Our head watchmaker trained formally in horology and has been servicing mechanical and quartz movements since 2010. That background shapes how we approach every job — from a routine battery change to a full strip and clean.
Experience means knowing when a movement needs intervention and when it doesn't. We won't recommend a full service on a watch that only needs a seal check.
Tools & process
The right equipment for the job
Watch repair done well requires proper tools. We use an ultrasonic cleaner for movement parts, a timing machine to verify regulation accuracy, and a pressure tester for any resealed case.
Lubricants are sourced from established horological suppliers and applied to manufacturer specification — not guesswork amounts from a general-purpose oil.
Service & value
Clear pricing and straightforward communication
Our three services each have a fixed price. There are no hidden assessment fees and no charges added mid-job without a conversation first. You agree to the cost before we start.
The initial assessment — where we look at what your watch needs — is offered without obligation. If you decide not to proceed, that's fine.
How we compare
Quartzen vs. a typical repair shop
| Feature | Typical shop | Quartzen |
|---|---|---|
| Horological training | Often general technician | Formally trained |
| Pricing transparency | Quote after opening | Fixed prices published |
| Post-service warranty | Rare or short term | 12 months on full service |
| Movement timing test | Often skipped | 24-hour test included |
| Water-resistance pressure test | Not always available | Standard on reseals |
| Free initial assessment | Sometimes charged | Always complimentary |
What sets us apart
What you won't find everywhere
Walk-in strap fitting
Strap changes are handled while you wait, without an appointment. A quick service that most places ask you to leave your watch for.
Two-watch appointments
Our Two-Watch Tune-Up is designed for households with more than one timepiece — covering both in a single visit rather than two separate trips.
English and Thai service
Pattaya's international make-up means we regularly work with customers from across Southeast Asia and Europe. Our team communicates comfortably in both languages.
Documented service records
Every completed service comes with a written record of the work done and the date. Useful for resale value and for tracking a watch's service history over time.
Milestones
Eight years, many watches
8+
Years in Pattaya
2,400+
Watches serviced
96%
Customer return rate
12mo
Service warranty
Pattaya Business Directory — Featured Workshop 2023
Recognised among the top specialist repair workshops in the eastern seaboard region.
Member — Thai Horological Society
Active member since 2018, maintaining standards and ongoing training through the society's professional network.
4.9 / 5 customer satisfaction
Based on over 300 customer follow-up surveys collected between 2022 and 2025.
Start with a look
Bring your watch in and we'll take it from there.
The initial assessment is complimentary. You'll know exactly what we recommend before anything is decided.
Book a Repair