Quartzen Book a Repair

Legal

Terms & Conditions

Last updated: 10 June 2025 · Effective date: 10 June 2025

1. Definitions

2. Acceptance of terms

By submitting an enquiry through our website, handing a watch to our team, or agreeing to a quoted price, you accept these Terms & Conditions in full. If you do not agree with any part of these terms, please do not use our services.

You confirm that you are at least 18 years of age and have the legal capacity to enter into an agreement. If you are bringing in a watch on behalf of a third party, you confirm that you are authorised to do so.

3. Service description

Quartzen provides watch repair and restoration services including, but not limited to:

Services are available at our Pattaya workshop during opening hours. We do not offer postal or courier services for watch collection or return.

4. Drop-off and assessment

All watches are assessed on drop-off at no charge. We will advise you of the recommended service and associated price. No work will begin until you have confirmed your agreement, either in person or by written communication.

We issue a receipt for every watch received. Please keep this receipt — it is required for collection.

5. Payment terms

All prices are stated in Thai Baht (฿). Payment is due in full at the time of collection. We accept cash and major bank transfers. If payment cannot be made at collection, the watch may be held until payment is received.

Quoted prices are valid for 14 days from the date of issue. If the scope of work changes during a service (for example, a part is found to require replacement), we will contact you before proceeding. No additional charges will be applied without your agreement.

6. Service-specific terms

Complete Care Package: Includes a 12-month service warranty covering the work performed. The warranty applies to the movement service and does not cover accidental damage, misuse, or faults unrelated to the service completed. If the same issue recurs within the warranty period, bring the watch in and we will assess it at no charge.

Two-Watch Tune-Up: Battery replacement and seal check are provided. If the inspection reveals a fault requiring additional work, we will advise you separately. Collection is typically available within the same working week.

Strap Change & Refit: The service covers the strap selected from our in-store stock or provided by the customer. Strap suitability is assessed at drop-off. Fitted straps cannot be returned once installed.

7. Timelines

Estimated completion times are provided on drop-off. These are estimates, not commitments. Delays may occur if unexpected issues are found during a service. We will contact you promptly if the timeline changes.

Watches not collected within 30 days of notification will incur a storage fee of ฿50 per day from the 31st day onward. Watches uncollected after 90 days may, at our discretion, be disposed of to recover costs, after a final written notice to the contact details you provided.

8. Customer responsibilities

You confirm that you are the lawful owner of any watch brought to us, or that you have the owner's permission to authorise service. You agree to provide accurate contact information so we can reach you if needed. You agree to collect your watch within a reasonable time after notification that the service is complete.

9. Intellectual property

All content on this website — including text, images, and design — is owned by or licensed to Quartzen. You may not reproduce or distribute any part of this website without prior written permission.

10. Disclaimers

We exercise professional care in all services. However, watches — particularly older or heavily worn ones — carry inherent risks during any repair procedure. We will advise you of any known risks before beginning work. In rare cases, disassembly of an aged or fragile movement may reveal problems that cannot be resolved without specialist parts. We will inform you immediately if this occurs.

Results of servicing may vary depending on the age, condition, and manufacturer of the watch. We do not make specific claims about performance outcomes beyond what is reasonable for the type of service completed.

11. Limitation of liability

Our liability to you in connection with any service is limited to the price paid for that service. We are not liable for indirect, consequential, or incidental losses, including loss of use or sentimental value.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

12. Dispute resolution

If you have a concern about a service, please contact us first at [email protected] or by visiting the workshop. We aim to resolve any issues promptly and fairly.

These Terms are governed by the laws of Thailand. Any disputes that cannot be resolved informally will be subject to the jurisdiction of the Thai courts.

13. General provisions

These Terms constitute the entire agreement between you and Quartzen regarding our services. If any provision is found to be unenforceable, the remaining provisions continue in full effect. Failure to enforce any right does not waive that right in future. These Terms may not be assigned by you without our written consent.

14. Changes to these terms

We may update these Terms from time to time. The revised date at the top of this page will reflect the latest version. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

15. Contact

Quartzen

165 Beach Road, Bang Lamung, Pattaya 20150, Thailand

Email: [email protected]

Phone: +66 90 637 4291