Privacy Policy

1. Introduction

Quartzen ("we", "us", "our") operates from 165 Beach Road, Bang Lamung, Pattaya 20150, Thailand. This policy explains how we collect, use, and protect the personal information you provide to us when using our website or services. We are committed to handling your data with care and in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

If you have questions about this policy, contact us at [email protected].

2. Data we collect

When you use our contact form or get in touch by phone or email, we may collect:

• Your name
• Email address
• Phone number (if provided)
• Information about your watch and the service you're enquiring about

We also collect basic analytics data via cookies when you visit our website (page views, session duration, approximate location). This data is anonymised and aggregated. See our Cookie Policy for details.

Legal basis: We process your data on the basis of your consent (when submitting a form), contractual necessity (when you book a service), and legitimate interest (for basic website analytics).

Retention: Contact enquiry data is retained for 24 months from the date of last contact, or for the duration of any active service warranty. After this period, data is securely deleted.

3. How we use your data

We use your information to:

• Respond to your enquiries and arrange repairs or appointments
• Provide the watch repair or restoration service you have requested
• Issue service records and receipts
• Contact you when your watch is ready for collection
• Follow up if an issue arises during the warranty period
• Improve our website through anonymised analytics

We do not use your data for marketing communications without your explicit consent. We do not sell or rent your personal data to any third party.

4. Data sharing

We do not share your personal data with third parties except in the following limited circumstances:

• Service providers who assist with our website hosting and analytics (data processed under appropriate agreements)
• When legally required to do so by Thai authorities

Any third-party processors we use are required to handle your data only according to our instructions and in compliance with applicable law.

5. Data protection measures

We take reasonable technical and organisational steps to protect your data, including:

• Secure HTTPS connections on our website
• Restricted access to personal data within our team
• Regular review of our data handling practices
• Physical security of customer records held in our workshop

In the unlikely event of a data breach that affects your rights, we will notify you within 72 hours of becoming aware of it, in accordance with PDPA requirements.

6. Cookies

Our website uses cookies to maintain basic functionality and understand how visitors use the site. You can manage your cookie preferences at any time. For a full explanation of the cookies we use, see our Cookie Policy.

7. Your rights

Under the PDPA and applicable Thai law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to certain types of processing
• Withdraw consent at any time where processing is based on consent
• Request data portability in a structured, machine-readable format
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-party links

Our website may contain links to external sites such as Google Maps. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

9. Children's privacy

Our services and website are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently received data from a minor, please contact us at [email protected] and we will delete it promptly.

10. Changes to this policy

We may update this policy from time to time. When we do, the updated date at the top of this page will be revised. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy. For significant changes, we will make reasonable efforts to notify users directly.

11. Contact

Data controller: Quartzen

Address: 165 Beach Road, Bang Lamung, Pattaya 20150, Thailand

Email: [email protected]

Phone: +66 90 637 4291